Privacy policy

Last updated 3 November 2026

Who we are

This website is run by Ding-Go Ride Pty Ltd (ACN 698 597 698), a rideshare company based in Googong, NSW. In this policy, "we" and "us" means Ding-Go. You can contact us at info@ding-go.com.au.

What we collect

When you join the waitlist, we collect:

• your email address, and on our waitlist page also your first name and suburb
• that you agreed to be emailed, the exact wording you agreed to, and when
• your answers to six optional yes or no questions about how you get around
• how you reached the page: the campaign tags in the link you followed (for example, which ad) and the website that sent you

When you contact us through the Support page, we collect your name, your preferred contact method, your phone number and/or email, any order ID, the topic, your message, and that you acknowledged how we use it. Please don't include payment details, identity documents or medical information in a support message.

To stop spam, we use a scrambled, one-way version of your internet address to limit repeat sign-ups. We don't store the address itself.

We don't ask for payment details or anything about your health.

Why we collect it

• to email you when Ding-Go opens in your area
• to decide where and when to start, using the waitlist answers
• to reply to your support request
• to see which links and ads bring people to the site

Who can see it

Only the Ding-Go team. Our website, database and email are hosted by Hostinger, which stores this information for us. Meta receives the limited information described under "Cookies and the Meta Pixel" below. We don't sell or rent your information, and we only share it if the law requires us to.

Where it's kept

Your information is stored in our Hostinger hosting account, which is password-protected and not publicly accessible. Hostinger may store it in data centres outside Australia.

Cookies and the Meta Pixel

Our waitlist page (ding-go.com.au/join) uses the Meta Pixel, a tool from Meta, the company behind Facebook and Instagram. We use it to measure the effect of our ads: it tells Meta when someone views that page, joins the waitlist, starts the survey or finishes the survey, so we can see which ads lead to sign-ups.

To do this, the Meta Pixel sets cookies in your browser, and Meta receives information such as your internet address, your browser and device, the page you visited and which of those actions you took. Meta may connect this to your Facebook or Instagram account and use it under its own privacy policy.

We don't send Meta your name, email address, suburb or survey answers. The rest of our website doesn't use the Meta Pixel.

You can manage how Meta uses this information for ads in your Facebook or Instagram ad settings, and you can block or delete cookies in your browser settings.

How long we keep it

We keep waitlist details until you unsubscribe, or until we no longer need them to tell you about Ding-Go opening near you. We keep support messages for as long as we need them to help you and to keep a record of what was asked.

Your choices

• Unsubscribe: use the unsubscribe link in any email we send you, or email us.
• See, correct or delete your details: email info@ding-go.com.au and we'll respond within 30 days.

Complaints

If you're unhappy with how we've handled your information, email us first and we'll try to fix it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If we change this policy, we'll update it here and change the date at the top.